Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a new player or a seasoned punter, understanding the entire cash-out process at an online casino saves you time, money, and frustration. Below we cover the essential steps, bonus calculations, safety considerations, and common issues so you can withdraw your winnings without unnecessary delays.
Quick Checklist
- Verify your identity (KYC) before requesting any withdrawal – upload a valid photo ID and a recent utility bill.
- Read the bonus terms: wagering requirements, maximum bet limits, and game contribution percentages.
- Check your chosen payment method’s withdrawal limits and processing times – e-wallets are usually fastest.
- Ensure you have met the minimum withdrawal amount – typically €10–€20.
- If you used a bonus, make sure the wagering requirement is 100% completed; partial completion does not count.
- Double-check that your account currency matches the withdrawal method currency to avoid conversion fees.
Account Setup
Before you can withdraw, you need a fully verified account. Complete these steps in order:
- Navigate to the registration page on epicbets.org and fill in your personal details – full name, email, date of birth, and address. Use the exact details that appear on your government-issued ID.
- Create a strong password (at least 12 characters with a mix of letters, numbers, and symbols) and enable two-factor authentication (2FA) after registration.
- Log in and go to the “Account” or “Profile” section. Upload a clear colour copy of your passport or driver’s licence, plus a recent utility bill (electricity, water, or bank statement) from the last three months.
- Wait for the verification team to approve your documents – this usually takes 24–48 hours. You will receive an email confirmation.
- Once verified, navigate to the cashier, select your preferred withdrawal method (e-wallet, bank transfer, or crypto), enter the amount, and confirm.
Bonus Math
Understanding how bonuses affect your withdrawal is a must. Imagine you deposit €100 and claim a 100% match bonus up to €200. That gives you a total balance of €200 (€100 deposit + €100 bonus). The bonus has a 35x wagering requirement on the bonus amount only. Here is the formula:
Wagering requirement = bonus amount × wagering multiplier
In this case: €100 × 35 = €3,500. You must place bets totalling €3,500 before any withdrawal of bonus-related winnings is allowed. Now consider that slots contribute 100%, table games contribute 20%, and live dealer games contribute 10%. If you play €3,500 on slots, you clear the requirement fully. If you play €1,000 on slots and then switch to blackjack, the blackjack bets only count 20% towards the requirement. For example, a €50 blackjack bet counts as €10 towards the wagering target. So you would need to bet 5× more on table games to reach the same €3,500. Keep this in mind when choosing games – slots are typically the fastest way to release bonus funds.
Financial Operations
Epicbet casino supports several withdrawal methods, each with its own limits and processing times. The table below summarises the key details.
| Method | Min. Withdrawal | Max. Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €20 | €5,000 per transaction | 3–5 business days | None from casino, but your bank may charge |
| Skrill | €10 | €10,000 per transaction | 24–48 hours | None |
| Neteller | €10 | €10,000 per transaction | 24–48 hours | None |
| Bank Transfer | €50 | €20,000 per transaction | 5–7 business days | €5–€10 possible |
| Bitcoin | 0.0005 BTC | 1 BTC | Up to 12 hours (after network confirmations) | Network fee varies |
Always initiate a withdrawal from the casino’s cashier, not from the payment provider’s interface. If you have an active bonus, the withdrawal button may be greyed out until the bonus is cleared or forfeited. Also note that some methods require the same deposit and withdrawal method to be used (e.g., if you deposited via Skrill, your first withdrawal must go back to Skrill).
Safety & Licensing
Epicbet casino operates under a Curacao eGaming license (number 8048/JAZ). This license ensures the platform follows basic fairness and anti-money laundering (AML) protocols. However, players from the EU and Nordic countries should be aware that winnings from Curacao-licensed casinos may be subject to local income tax, unlike winnings from Malta (MGA) or local licenses. For example, a German resident winning €5,000 may need to declare that income to the tax office. Always check your local tax laws. The site uses SSL encryption to protect all financial transactions, and independent auditors (like eCOGRA) test the random number generators (RNGs) on a regular basis. As a user tip: always keep a screenshot of your transaction ID when depositing or withdrawing via crypto – it can help resolve disputes quickly.
Common Problems & Fixes
- Withdrawal pending for >48 hours – Contact the support team via live chat. Often the delay is due to an incomplete KYC check. Double-check your uploaded documents and ensure they are legible.
- “Bonus active” message when trying to withdraw – You have an active wagering requirement. Either forfeit the bonus (bonus and any associated winnings are lost) or complete the wagering.
- Deposit method not available for withdrawal – Choose an alternative method from the cashier. Some deposit methods like certain prepaid cards are one-way only.
- Receiving a currency conversion warning – Set your account currency to EUR (or your local currency) if possible to avoid exchange rate fees. Crypto withdrawals avoid this entirely.
- Withdrawal limit reached – Split large amounts into multiple withdrawals over consecutive days. For example, if your daily limit is €2,000, request €2,000 on Monday and another €2,000 on Tuesday.
- Account locked after many login attempts – Contact customer support to unlock your account. Enable 2FA after re-access to prevent future lockouts.
Need to Know
What documents do I need to withdraw for the first time?
You will need a valid passport or driver’s licence, a recent utility bill (or bank statement) showing your name and address, and sometimes a photo of the payment method you used (credit card masked).
How long does a typical withdrawal take?
E-wallet withdrawals (Skrill, Neteller) usually process within 24–48 hours after approval. Bank transfers and card withdrawals can take 3–7 business days. Cryptocurrency withdrawals depend on network confirmations but are typically under 12 hours.
Is there a maximum withdrawal limit per week?
Yes, Epicbet casino typically sets a weekly withdrawal limit of €50,000 for most players. High-rollers may negotiate higher limits by contacting VIP support.
Can I cancel a pending withdrawal?
Yes, if the withdrawal is still in pending status (not yet processed), you can cancel it from the cashier section. The funds will return to your casino balance. Once the status changes to “processing”, cancellation is no longer possible.
Do I have to use the same method for withdrawal as I used for deposit?
For the first withdrawal, it is recommended to use the same method to prevent fraud flags. After that, you can generally switch to a different method as long as the account name matches.
What are wagering requirements and how do they affect withdrawals?
Wagering requirements are the number of times you must bet the bonus amount before cashing out. If the requirement is 35x and the bonus is €100, you must wager €3,500. Failing to meet them means you forfeit the bonus and any winnings from it.
What taxes apply to my winnings at Epicbet casino?
Since the casino holds a Curacao license, players are responsible for reporting and paying any applicable local taxes. For example, UK players have a tax-free allowance, while German and Finnish players may need to declare gambling winnings. Consult a local tax advisor.
Can I deposit via one method and withdraw via crypto?
Yes, after the first withdrawal, you can choose any available method. However, the casino may require additional verification for crypto withdrawals – usually a screenshot of your deposit transaction from your crypto wallet.
Pro Tips
When it comes to RTP (Return to Player), games are not created equal. For the best odds of preserving your bankroll, focus on the following categories:
- High RTP slots – Look for games with an RTP of 96% or higher. Examples include “Mega Joker” (99%) and “Blood Suckers” (98%). These give you the lowest house edge.
- Video poker – Variations like “Jacks or Better” can have an RTP above 99% when played with optimal strategy.
- Blackjack with favourable rules – A single-deck blackjack game with a 3:2 payout can have an RTP of 99.5%. Avoid 6:5 blackjack tables.
Games to avoid due to low RTP include:
- American roulette – With a double zero, the RTP drops to 94.74% compared to European roulette’s 97.30%.
- Keno and most scratch cards – These often have an RTP below 90%, meaning the house edge is very high.
- Side bets in table games – For instance, the “Perfect Pairs” side bet in blackjack can have an RTP as low as 85%.
Always check the game’s help or info page for the exact RTP – do not rely solely on the game’s title. And remember, high RTP is not a guarantee of short-term wins but improves your long-term expected return.
With the steps and knowledge above, you are ready to handle the withdrawal process smoothly. From setting up your account correctly to choosing high-RTP games and understanding bonus math, every detail matters for a hassle-free cash-out experience. Start with the checklist, stay verified, and play smart.
